Refund policy
Returns and refunds
Slabworks accepts returns for 30 days from the date your order is delivered.
What can be returned
Items must be unopened and in their original packaging. This condition does not apply to items that arrive damaged, defective, or incorrect. Those are covered in full regardless of packaging.
Who pays return shipping
For a standard return, including a change of mind or an unwanted item, the customer pays return shipping.
If your item arrived damaged, defective, or was not the item you ordered, Slabworks pays return shipping. Email support@slabworks.co with your order number and a photo of the problem and we will send you a prepaid label.
How long refunds take
Once your return arrives at our facility we inspect it and issue your refund within 5 business days. Refunds go back to the original payment method. Your bank or card issuer may take additional time to post the credit to your account.
How to start a return: request an RMA first
All returns require a Return Merchandise Authorization (RMA) number before you ship anything back.
- Email support@slabworks.co with your order number and the item you want to return.
- We reply with an RMA number and the correct return address for your item.
- Write the RMA number on the outside of the parcel and ship it to the address we provide.
We ship from more than one location, so the correct return address depends on which item you are sending back. That is why the address is issued with your RMA rather than published here.
Returns sent without an RMA number cannot be matched to an order and may be refused or delayed.
Questions
Email support@slabworks.co and we will get back to you within 1 business day.