Refund policy

Window

30 days from delivery.

Condition

Items must be unused, in original packaging, with all hardware and keys included. Display cases that have been wall-mounted are considered used unless defective.

How to start a return

Email support@slabworks.co with your order number and reason. We reply within one business day with a prepaid return label for defective items, or a return address for change-of-mind returns (return shipping paid by the customer, deducted from the refund if you use our label).

Refund timing

Refunds go to the original payment method within 5 business days of the return arriving at our warehouse. Your bank may take a further 3 to 5 days to post it.

Defective or wrong item

We cover all costs: replacement or full refund including original shipping, your choice.

Exclusions

Gift cards. Grading prep consumables (gloves, cleaning cloths) once opened, for hygiene reasons.